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Answers to common questions
Whether you’re a small startup, a growing mid-sized business, or a large enterprise, we’re here to make things simple and support you at every step.
How do you define a cloud account?
Cloud account is a provider account. For example it's an AWS Account, Google Cloud Project, or Microsoft Azure Subscription. For GitHub provider, it represents a repository. For Microsoft 365, it represents Tenants. Review all billable units/entities in our documentaion page.
Is Prowler available on AWS Marketplace?
Yes. If you prefer consolidated billing and a one-stop shop for your cloud tools, you can purchase Prowler through AWS Marketplace. This makes it easier to manage costs, since everything appears on your AWS bill. It also allows you to use the same Free and Paid Tiers described here—just with the added convenience of AWS Marketplace’s billing system. If you have questions about setup or pricing, contact our team for assistance.Note: If you’re already a Prowler user on a different billing arrangement and want to switch to AWS Marketplace billing, please reach out to us so we can help.
Does Prowler offer monthly and annual billing options?
How does your annual plan work?
Annual plans offer a 20% discount compared to monthly billing.You prepay for your estimated yearly usage. If you exceed that usage, overages are billed at the same discounted rate.For scan-based plans, you’re only charged when scans are run—so usage can vary month to month, as long as it stays within your annual limit.
What happens if I have more than 50,000 resources?
Your Prowler Cloud subscription includes up to 50,000 resources per scan, combined across every cloud account connected to your Prowler tenant. This is a shared allowance — the same whether you connect 1 cloud account or 20 — not a per-account limit. If a scan evaluates more than 50,000 resources in total, the additional resources are billed at $0.30 per resource per month on monthly plan and $0.24 per resource per month on annual plan, and your scans keep running uninterrupted. A "resource" is any individual asset Prowler discovers and evaluates, such as an S3 bucket, EC2 instance, IAM role, or Azure VM. If you have more than 50,000 resources across cloud accounts, contact us — Enterprise plans offer volume discounts and committed-use pricing.
What kind of support options are available?
Free Trial and Starter editions get community support while Advanced edition includes Premium support. Enterprise edition customers get a dedicated Customer Success Manager for streamlined onboarding and operations.
Are additional services available?
Yes. For teams that need more hands-on support, we offer a few optional services: Enterprise Support – 10% uplift on your base price Custom Training – $5,000/dayCustom Check Development – $10,000 per check Dedicated Technical Account Manager – $50,000/year None of these are required—but they’re available if you need them.
What happens when I delete my account?
Let’s talk — we’re here to help
Have a question, idea, or just want to say hello? Reach out and our team will get back to you shortly.



